Senin, 27 Juni 2011
LAUNDRY BUSINESS BACKGROUND SELECTION
1. Utilizing wash lazy lifestyle.
2. Changes in lifestyle and demands of busy, lots of students, employees and housewives, who do not have time to wash their clothes, and handed it to the laundry business
3. Current weather conditions that resulted in clothing are often easier to be dirty, even the rainy season, with manual washing would be difficult to dry, so many who give up their dirty clothes to the laundry.
4. Trend in laundry washing have become part of people's lifestyles.
LAUNDRY BUSINESS KEY TO SUCCESS
1. Place a secure and comfortable.
2. Fast service, precise, and satisfying (the quality).
3. The owner usually wants his clothes clothes clean, neat, and fragrant.
4. Depending on market segments at an affordable price.
5. Using materials that do not cause damage to the color or fabric.
6. There are areas of wet and dry areas, so as not to disturb the process of washing, drying and ironing process.
7. There are steam irons that can be used for ironing clothes from a special material.
1. Utilizing wash lazy lifestyle.
2. Changes in lifestyle and demands of busy, lots of students, employees and housewives, who do not have time to wash their clothes, and handed it to the laundry business
3. Current weather conditions that resulted in clothing are often easier to be dirty, even the rainy season, with manual washing would be difficult to dry, so many who give up their dirty clothes to the laundry.
4. Trend in laundry washing have become part of people's lifestyles.
LAUNDRY BUSINESS KEY TO SUCCESS
1. Place a secure and comfortable.
2. Fast service, precise, and satisfying (the quality).
3. The owner usually wants his clothes clothes clean, neat, and fragrant.
4. Depending on market segments at an affordable price.
5. Using materials that do not cause damage to the color or fabric.
6. There are areas of wet and dry areas, so as not to disturb the process of washing, drying and ironing process.
7. There are steam irons that can be used for ironing clothes from a special material.
ADDITIONAL SERVICES THAT NEED TO BE PROVIDED IN LAUNDRY BUSINESS
√ shuttle service
√ Facility bonus coupons to consumers who frequently use the service,
LAUNDRY BUSINESS
What makes it special is the laundry kilogram services at affordable prices, good quality, be broken washing process each customer (not mixed), shuttle service, consumers can choose perfume that used to taste, business location, easily accessible consumer, have a different appearance, providing ease of transaction for consumers, and to provide services one day service
LOCATION and SPACE
1. Location Location
Located near the residential population, such as in front of the housing complex, dormitory or a boarding student in the area, or located alongside the main road.
2. Standard Room Supplies
Minimum living space: (width) x 4 m (length) 5 m
Note: The length and width to the contrary.
3. Assumption space requirements:
- Private reception at the same time the customer waiting room
- Room cleaning
- Drying Room
- Room ironing or packing
- Space Administration
√ shuttle service
√ Facility bonus coupons to consumers who frequently use the service,
LAUNDRY BUSINESS
What makes it special is the laundry kilogram services at affordable prices, good quality, be broken washing process each customer (not mixed), shuttle service, consumers can choose perfume that used to taste, business location, easily accessible consumer, have a different appearance, providing ease of transaction for consumers, and to provide services one day service
LOCATION and SPACE
1. Location Location
Located near the residential population, such as in front of the housing complex, dormitory or a boarding student in the area, or located alongside the main road.
2. Standard Room Supplies
Minimum living space: (width) x 4 m (length) 5 m
Note: The length and width to the contrary.
3. Assumption space requirements:
- Private reception at the same time the customer waiting room
- Room cleaning
- Drying Room
- Room ironing or packing
- Space Administration
SCOPE OF WORK
Scope of work includes:
1. Survey:
- Mapping the market
- Competition
- Potential
2. System:
- Bookkeeping simple
- Cycle of work
- SOP (Standard Operating Procedure)
3. Training:
- Training of employees / training handbook
- Control system
- Marketing
- Security & control efforts
GUIDELINES FOR IMPLEMENTATION OF THE WORK PROJECTS LAUNDRY kilogram
BASIC STEPS
- Preparation of a work team
- Project Leader
- The interior design
- graphic design
- System and finance
- Field / expenditure
- Human Resources
- Marketing
- Preparation of time schedule of each section
a. I plan time schedule
- Picture layout including measurement
- Image of interior design
- A list of groceries to be purchased
Note:
Images must be approved by the leadership
b. Time schedule planning II
- Determination of business name & tagline
- Image design neonbox / billboards
- Pictures banner stand design
- Image design banners or other promotional tools
- The design of uniforms and equipment
- Image other necessary
Note:
Images must be approved by the leadership
c. Time schedule and place equipment
- The deadline for renovations where
- The deadline for the procurement of equipment and supplies
d. Time schedule for implementation
- The execution of layout and interior design approved
- The execution of graphic design approved
- Purchase and delivery of goods
- Recruitment officer
- field test equipment and work readiness
- Training of employees
- SOP overall
- Pre-campaign
- Soft opening
- Promotions
- Grand opening
- Supervision and mentoring
- Budgeting (Budgeting)
Budget set includes:
- Budget reservation design
- budget transport and accommodation
- Articles of purchasing goods
Note:
Schedule of expenditures to be made according to the date of the planned funds
- Determination of business name & tagline
- Image design neonbox / billboards
- Pictures banner stand design
- Image design banners or other promotional tools
- The design of uniforms and equipment
- Image other necessary
Note:
Images must be approved by the leadership
c. Time schedule and place equipment
- The deadline for renovations where
- The deadline for the procurement of equipment and supplies
d. Time schedule for implementation
- The execution of layout and interior design approved
- The execution of graphic design approved
- Purchase and delivery of goods
- Recruitment officer
- field test equipment and work readiness
- Training of employees
- SOP overall
- Pre-campaign
- Soft opening
- Promotions
- Grand opening
- Supervision and mentoring
- Budgeting (Budgeting)
Budget set includes:
- Budget reservation design
- budget transport and accommodation
- Articles of purchasing goods
Note:
Schedule of expenditures to be made according to the date of the planned funds
JOB DETAILS
1. INTERIOR DESIGN SECTION
a. Image layout
- Determining the incoming flow of vehicles, ranging from entry to exit
- Determining the position of the waiting room
- Determining the position of the implementation of laundering
- Define the finishing position
- Determining the position of cashier
- Determining the position of cashier
- Determining the position of supporting equipment (TV, Radio tape, etc.)
- Determining the position where the storage of equipment and supplies
- Determining the appropriate installation and kerapiha efficiency standards that include:
a. Source water
b. Placement washer
c. Placement of the dryer
d. Ironing Placement
e. The shelves where the clothes are clean
f. Faucet-taps
g. Electrical
h. The flow of sewage washing results
Note:
In determining the layout should be considered correct on the efficiency of work processes, the process of motion, maximizing space, easy process, and the impact on the environment.
b. Interior design drawings
- Define measures for certain equipment and supplies that will be created as well as models to be created (the counter, waiting room, etc.)
- Specifies the color of paint inside and outside the room
- Determining the ornament-room ornament that supports
1. INTERIOR DESIGN SECTION
a. Image layout
- Determining the incoming flow of vehicles, ranging from entry to exit
- Determining the position of the waiting room
- Determining the position of the implementation of laundering
- Define the finishing position
- Determining the position of cashier
- Determining the position of cashier
- Determining the position of supporting equipment (TV, Radio tape, etc.)
- Determining the position where the storage of equipment and supplies
- Determining the appropriate installation and kerapiha efficiency standards that include:
a. Source water
b. Placement washer
c. Placement of the dryer
d. Ironing Placement
e. The shelves where the clothes are clean
f. Faucet-taps
g. Electrical
h. The flow of sewage washing results
Note:
In determining the layout should be considered correct on the efficiency of work processes, the process of motion, maximizing space, easy process, and the impact on the environment.
b. Interior design drawings
- Define measures for certain equipment and supplies that will be created as well as models to be created (the counter, waiting room, etc.)
- Specifies the color of paint inside and outside the room
- Determining the ornament-room ornament that supports
2. GRAPHIC DESIGN SECTION
a. Graphic design Pictures
- Define the business name and tagline with the approval of the leadership
- Define the business logo design
- Determine design standbanner and internal promotion tool support
- Determine the design of billboards / neonsign
- Determine the design of uniforms and equipment
3. PART SYSTEM AND FINANCE
- Define procedures for client acceptance
- Define procedures for execution of work
- Define procedures for receiving payments
- Define the client's complaints procedure
- Define procedures for determination and calculation of raw materials
- Define procedures for redemption of raw materials
- Define procedures for maintenance and storage equipment
- Determining the schedule and procedures for employee cycle
- Determine the financial and security procedures
4. PART PURCHASE AND FIELD
- Determine the goods to be purchased
- Define the procurement budget
- To purchase goods
- Make reservations & purchase of goods demand interior decorator
- Make reservations & purchase of goods demand graphic designers
- Supervising the installation of a suitable design, both interior or graphic.
5. SECTION HR
- To recruit employees needed
- Conduct employee selection
- Conduct training business understanding
- Providing technical training as a whole job
- Doing mental training & customer satisfaction
- Using controls on the development of human resources
a. Graphic design Pictures
- Define the business name and tagline with the approval of the leadership
- Define the business logo design
- Determine design standbanner and internal promotion tool support
- Determine the design of billboards / neonsign
- Determine the design of uniforms and equipment
3. PART SYSTEM AND FINANCE
- Define procedures for client acceptance
- Define procedures for execution of work
- Define procedures for receiving payments
- Define the client's complaints procedure
- Define procedures for determination and calculation of raw materials
- Define procedures for redemption of raw materials
- Define procedures for maintenance and storage equipment
- Determining the schedule and procedures for employee cycle
- Determine the financial and security procedures
4. PART PURCHASE AND FIELD
- Determine the goods to be purchased
- Define the procurement budget
- To purchase goods
- Make reservations & purchase of goods demand interior decorator
- Make reservations & purchase of goods demand graphic designers
- Supervising the installation of a suitable design, both interior or graphic.
5. SECTION HR
- To recruit employees needed
- Conduct employee selection
- Conduct training business understanding
- Providing technical training as a whole job
- Doing mental training & customer satisfaction
- Using controls on the development of human resources
6. MARKETING SECTION
- Define the marketing strategy of preoperative
- Define the marketing strategy of the operation
- Determine marketing strategy post
7. PROJECT LEADER
- Overseeing the whole process of implementation work
- Accounting for the work to the company
- Accounting for the project to the company's financial performance
- Executing the project team complaints
LIST OF GOODS REQUIRED
List of items needed should be determined according to needs, which is set by the leader of the project.
Standard Operational Procedure (SOP) LAUNDRY kilogram
EMPLOYEE PROVISIONS
1. The reception cum cashier customer
2. Parts washing
3. Part iron and concurrent parts packaging
4. Supervisor (if required in this case for opening more than one kilogram laundry in a region of residency)
WORK SYSTEM
Performed work shift and rolling the task to be more restrained and controlled
PROCEDURE FOR HANDLING CUSTOMER
PHASE I
Customer Acceptance
Conducted by the customer acceptance and concurrent administration / cashier
1. Dirty laundry is received by the receiving customer.
2. Beneficiary customer must ask about the clothes will be washed, whether there is an easy faded color, or something special to be washed to avoid the mistake of washing.
3. While waiting for the dirty laundry is weighed and making notes, consumers are asked to wait in place that have been provided.
4. The laundry is then weighed and calculated the number of units of clothing.
5. Once weighed, and then make a note of the customer receiving payment, the bill contains the name and address of the customer, how many pounds and how many units of clothing that will be laundry, and how much the total payment, as well as other information (if necessary)
6. If there are services perfuming clothing selection, customers are welcome to select the desired fragrance customers. And written in a memorandum of payment.
7. Memorandum of duplicate payments to-1 are then given to the consumer.
8. If consumers pay in full upfront, then the note is stamped "paid" by the receiving customer.
9. If the consumer has not paid, then the payment can be made at the time of taking the laundry.
PHASE II
Washing
Conducted by the leaching
1. The laundry is placed in special boxes according to customer name
2. For easy identification, each dress is numbered consecutively. And the serial number is written on the memorandum copies of the 2nd.
3. Easily washed laundry washed separately.
4. The process of washing is done by using the washing machine is available with the standard use of washing that are not dangerous, not to cause damage to clothing or clothing color.
5. Drying laundry is also done using the washing machine.
6. If the washing process has been completed, the clean laundry is then taken from the washing machine and inserted into the appropriate box for the next customer name ironed.
PHASE III
Clean Laundry Iron
Conducted by the iron
1. Box contains the clean laundry is then inserted into the steam room to be ironed.
2. Ironing should be ironed one box to complete before switching to the other box to avoid tertukarnya clothing among consumers that one with another customer.
3. A good way of ironing is with respect to the fabric to be ironed, such as a thin fabric or silk, the way should not be too hot ironing. As for clothing made from denim, with enough hot iron. Therefore, knowledge about the various types of clothing or fabric absolute to own.
PHASE IV
Part iron and concurrent parts packaging
1. Laundry that has been ironed and packaged by using the plastic packaging itself. The aim is that the scent of the laundry is still rapid to be taken by consumers.
2. Before packaging, the packaging must ensure that the clothes are packed in compliance in terms of both number and amount of clothing, matched to the memorandum copies of the 2nd.
3. Packaging must not be imposed, meaning that the packaging should pay attention to tidiness clothing that has been ironed. If a package is not enough, use two or more packs. For example: work clothes separately packed, jeans are also packaged individually.
4. Packaging was taped so neat.
5. Once packed, the laundry is clean and then put in a plastic bag that special logo has been plastered on the outside of the 2nd double bill.
6. When finished, clean laundry that has been finished packaged is then placed on storage space for easy retrieval.
- Define the marketing strategy of preoperative
- Define the marketing strategy of the operation
- Determine marketing strategy post
7. PROJECT LEADER
- Overseeing the whole process of implementation work
- Accounting for the work to the company
- Accounting for the project to the company's financial performance
- Executing the project team complaints
LIST OF GOODS REQUIRED
List of items needed should be determined according to needs, which is set by the leader of the project.
Standard Operational Procedure (SOP) LAUNDRY kilogram
EMPLOYEE PROVISIONS
1. The reception cum cashier customer
2. Parts washing
3. Part iron and concurrent parts packaging
4. Supervisor (if required in this case for opening more than one kilogram laundry in a region of residency)
WORK SYSTEM
Performed work shift and rolling the task to be more restrained and controlled
PROCEDURE FOR HANDLING CUSTOMER
PHASE I
Customer Acceptance
Conducted by the customer acceptance and concurrent administration / cashier
1. Dirty laundry is received by the receiving customer.
2. Beneficiary customer must ask about the clothes will be washed, whether there is an easy faded color, or something special to be washed to avoid the mistake of washing.
3. While waiting for the dirty laundry is weighed and making notes, consumers are asked to wait in place that have been provided.
4. The laundry is then weighed and calculated the number of units of clothing.
5. Once weighed, and then make a note of the customer receiving payment, the bill contains the name and address of the customer, how many pounds and how many units of clothing that will be laundry, and how much the total payment, as well as other information (if necessary)
6. If there are services perfuming clothing selection, customers are welcome to select the desired fragrance customers. And written in a memorandum of payment.
7. Memorandum of duplicate payments to-1 are then given to the consumer.
8. If consumers pay in full upfront, then the note is stamped "paid" by the receiving customer.
9. If the consumer has not paid, then the payment can be made at the time of taking the laundry.
PHASE II
Washing
Conducted by the leaching
1. The laundry is placed in special boxes according to customer name
2. For easy identification, each dress is numbered consecutively. And the serial number is written on the memorandum copies of the 2nd.
3. Easily washed laundry washed separately.
4. The process of washing is done by using the washing machine is available with the standard use of washing that are not dangerous, not to cause damage to clothing or clothing color.
5. Drying laundry is also done using the washing machine.
6. If the washing process has been completed, the clean laundry is then taken from the washing machine and inserted into the appropriate box for the next customer name ironed.
PHASE III
Clean Laundry Iron
Conducted by the iron
1. Box contains the clean laundry is then inserted into the steam room to be ironed.
2. Ironing should be ironed one box to complete before switching to the other box to avoid tertukarnya clothing among consumers that one with another customer.
3. A good way of ironing is with respect to the fabric to be ironed, such as a thin fabric or silk, the way should not be too hot ironing. As for clothing made from denim, with enough hot iron. Therefore, knowledge about the various types of clothing or fabric absolute to own.
PHASE IV
Part iron and concurrent parts packaging
1. Laundry that has been ironed and packaged by using the plastic packaging itself. The aim is that the scent of the laundry is still rapid to be taken by consumers.
2. Before packaging, the packaging must ensure that the clothes are packed in compliance in terms of both number and amount of clothing, matched to the memorandum copies of the 2nd.
3. Packaging must not be imposed, meaning that the packaging should pay attention to tidiness clothing that has been ironed. If a package is not enough, use two or more packs. For example: work clothes separately packed, jeans are also packaged individually.
4. Packaging was taped so neat.
5. Once packed, the laundry is clean and then put in a plastic bag that special logo has been plastered on the outside of the 2nd double bill.
6. When finished, clean laundry that has been finished packaged is then placed on storage space for easy retrieval.
PHASE V
Acceptance and Payment
Conducted by the administration / cashier
1. Consumers who would take the laundry, the memorandum asked to show copies to-1
2. After the officers took the laundry in the storage area in accordance with the memorandum that indicated consumers.
3. If the consumer has not paid (note not in the hull cao), then the officer must remind consumers to make payments.
4. After payment is complete, the note is being labeled "paid off"
5. Then the laundry that had been processed were then handed over to consumers.
6. Consumers are welcome to check his clothes, whether in compliance.
7. Once concluded, the double bill to-1 (which has been labeled "HAS TAKEN" delivered to consumers, while the memorandum copies of the 2nd archived as proof of transaction.
Customer complaints PROCEDURE
Complaints received by the administration / cashier / supervisor (if any)
Ditanggungjawabi by all relevant sections
1. Net less direct complaints responded to and worked on the complaints seriously, without any reason and immediately worked.
2. Complaints washed clothes that were damaged or washed out, it must be ensured that due to the washing process or a result of workmanship. If true, should ditanggungjawabi so that consumers are not disappointed.
3. Complaints clothing missing, it must be ensured that the loss was due process of the switched with another consumer. If true, should ditanggungjawabi so consumers are not disappointed with the apology that it was not intentional, and allows to be given free vouchers for washing slanjutnya. To minimize complaints clothing missing, at the time of handover which had clean clothes to the customer, the cashier had to ask consumers to check it before leaving the place.
PROCEDURE FOR RAW MATERIALS
Determination & Calculation
1. Raw materials must be calculated for the load per kilogram of laundry for Facebook to ditentuakan use of raw materials and cost estimates.
2. Raw materials are purchased must be packed perplastik per kilogram dose for the laundry, making it easier for the size of raw material in the washing process workmanship.
3. The purchase price of plastic raw materials divided by the number of doses produced to obtain the raw material cost per kilogram of laundry.
4. The raw material is lost or reduced for no apparent reason to be dependents of employees.
Spending Raw Materials
1. Stock of raw materials must be recorded in the card stock for raw material expenditure control.
2. Mandatory reservation or purchase of raw materials if the stock of raw materials already on the condition of the remaining 30% maximum, minimum of 20%.
Acceptance and Payment
Conducted by the administration / cashier
1. Consumers who would take the laundry, the memorandum asked to show copies to-1
2. After the officers took the laundry in the storage area in accordance with the memorandum that indicated consumers.
3. If the consumer has not paid (note not in the hull cao), then the officer must remind consumers to make payments.
4. After payment is complete, the note is being labeled "paid off"
5. Then the laundry that had been processed were then handed over to consumers.
6. Consumers are welcome to check his clothes, whether in compliance.
7. Once concluded, the double bill to-1 (which has been labeled "HAS TAKEN" delivered to consumers, while the memorandum copies of the 2nd archived as proof of transaction.
Customer complaints PROCEDURE
Complaints received by the administration / cashier / supervisor (if any)
Ditanggungjawabi by all relevant sections
1. Net less direct complaints responded to and worked on the complaints seriously, without any reason and immediately worked.
2. Complaints washed clothes that were damaged or washed out, it must be ensured that due to the washing process or a result of workmanship. If true, should ditanggungjawabi so that consumers are not disappointed.
3. Complaints clothing missing, it must be ensured that the loss was due process of the switched with another consumer. If true, should ditanggungjawabi so consumers are not disappointed with the apology that it was not intentional, and allows to be given free vouchers for washing slanjutnya. To minimize complaints clothing missing, at the time of handover which had clean clothes to the customer, the cashier had to ask consumers to check it before leaving the place.
PROCEDURE FOR RAW MATERIALS
Determination & Calculation
1. Raw materials must be calculated for the load per kilogram of laundry for Facebook to ditentuakan use of raw materials and cost estimates.
2. Raw materials are purchased must be packed perplastik per kilogram dose for the laundry, making it easier for the size of raw material in the washing process workmanship.
3. The purchase price of plastic raw materials divided by the number of doses produced to obtain the raw material cost per kilogram of laundry.
4. The raw material is lost or reduced for no apparent reason to be dependents of employees.
Spending Raw Materials
1. Stock of raw materials must be recorded in the card stock for raw material expenditure control.
2. Mandatory reservation or purchase of raw materials if the stock of raw materials already on the condition of the remaining 30% maximum, minimum of 20%.
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